Delivery Model and Reliability Targets

Implementation Window

Typical phased rollout: 12-20 weeks.

Training

Role-based training: 1-2 weeks.

Performance Targets

System uptime target: 99.9%.

API response target (p95): under 500ms.

Operational Targets

Support resolution target: under 24 hours average.

RPO: 1 hour. RTO: 4 hours.